Why Amazon.ca Sellers Need a Canadian Return Address – And How to Save on Cross-Border Returns with HS Code 9801

Selling on Amazon.ca opens up access to a large, growing, and relatively underserved market. But as the Canadian e-commerce ecosystem matures, Amazon.ca has introduced stricter requirements—especially for foreign sellers. One of the most overlooked, yet critical, policies is the requirement for a valid Canadian return address.

Whether you’re fulfilling orders through FBA or FBM, your account’s health and customer satisfaction now rely heavily on how you manage returns—and where those returns go.

In this article, we’ll explore:

• Why Amazon.ca requires a physical Canadian return address

• What HS Code 9801 is and how it can save you thousands on cross-border returns

• How CanadiEx helps Amazon sellers meet these requirements while reducing cost and operational friction

📦 Amazon.ca Now Requires a Canadian Return Address. Here's Why.

Amazon.ca has made it clear: if you're selling to Canadian customers, you must provide a local return address or offer prepaid return labels that don’t require the buyer to ship internationally.

Here's what that means in practice:

• Without a Canadian return address, your Returnless Refunds may spike, costing you products and profits.

• Your Order Defect Rate (ODR) may rise if customers experience delays or confusion.

• You may be disqualified from Prime eligibility for FBM offers.

• Amazon can even suspend your listing or account if returns are not handled per policy.

If you're a U.S.-based or international seller using Amazon.ca, not having a local return solution is no longer an option.

🎯 The Challenge: International Returns Are Expensive

Let’s say you’re fulfilling Amazon.ca orders from the U.S. or China. A customer initiates a return in Canada.

Your options?

• Ask them to ship the item across the border (they likely won’t)

• Refund without return (you lose the product)

• Use expensive third-party return services

All of these hurt your margins or your reputation—or both.

The Solution: Use a Canadian Return Address + HS Code 9801

This is where CanadiEx Fulfillment steps in.

We provide Amazon.ca sellers with a fully operational Canadian return address, integrated with your marketplace workflows. But we take it further with a game-changing benefit:

✅ We help you re-export your goods duty-free using HS Code 9801.

What is HS Code 9801?
HS 9801 allows U.S.-origin goods to be returned to the U.S. without paying import duties again, as long as the items:

• Were originally exported from the U.S.

• Are returned in essentially the same condition

• Are accompanied by proper documentation

This means you can accept returns in Canada, consolidate them, and send them back to the U.S. at zero customs duty—saving you up to 20–30% in landed costs.

🚀 How CanadiEx Makes This Easy for You

Here’s what we provide:

1. Canadian Return Address (Amazon-Compliant)

Use our Toronto warehouse as your official return destination. Instantly compliant with Amazon.ca return policies.

2. Return Processing & Inspection

We receive, inspect, photograph, and document your returns. You decide what gets restocked, discarded, or sent back.

3. 9801-Compliant Consolidated Shipments

We bundle your eligible returns and prepare 9801 documentation for U.S. customs. You save big—no duties on the way back.

4. Amazon SPN Certified Partner

As one of the few Amazon Service Provider Network (SPN) certified fulfillment centers in Canada, CanadiEx is trusted, recognized, and optimized for Amazon workflows.

🧠 Final Thoughts

If you're serious about scaling your Amazon.ca business, you need more than just inventory—you need infrastructure. A physical Canadian address for returns isn’t optional anymore, it’s a competitive necessity.

By leveraging CanadiEx’s integrated return and re-export system, you can:

• Comply with Amazon.ca requirements

• Reduce refund losses

• Save on return shipping and customs

• Maintain customer satisfaction and account health

📞 Ready to stop losing money on Amazon.ca returns?

Join CanadiEx today and turn your return operations into a cost-saving advantage.
👉 Start Here